It happens to all gamers, you’re ready to play and you encounter issues running your game. It’s frustrating, but you can try the following steps to help resolve the issue.
Reboot / Restart
Everyone asks, have you turned it off and back on again. We get it. But we also know that many common issues can be resolved by hard resetting your system.
Switch: Press and hold the power button until the device powers off.
PC: Click start, power and then shut down.
Update your system's operating system.
Has it been awhile since you updated your operating system and graphic / video drivers? Be sure that your system has the most recent operating system installed.
Read this article to learn How to Update Drivers.
Reboot your Modem / Router
Sometimes your issue may be caused by your internet connection. Rebooting your modem and router may help with this.
Check your Cables
First thing we do when we get a system is firmly seat all of the cables and cords but over time those cables and connections can come loose and cause some trouble. Take a moment and check all of your connections and ensure they are firmly seated.
Keep it cool
Remember our systems get hot when we use them. Make sure your system is in a well ventilated area and free from obstructions.
Does your PC meet the minimum requirements for the game?
Minimum System Requirements:
Requires a 64-bit processor and operating system
OS: WIndows 10
Processor: Intel Core i5-4570, 3.2 GHz or AMD - FX6300
Memory: 4 GB RAM
Graphics: GeForce GTX 760, 2 GB or Radeon R9 380, 4 GB
DirectX: Version 12
Network: Broadband Internet connection
Storage: 3 GB available space
Sound Card: Any
Recommended System Requirements:
Requires a 64-bit processor and operating system
OS: WIndows 10
Processor: Intel Core i5-8400 or AMD Ryzen 5 2600
Memory: 8 GB RAM
Graphics: GeForce GTX 1060, 3GB or Radeon RX 480, 8 GB
DirectX: Version 12
Network: Broadband Internet connection
Storage: 3 GB available space
Sound Card: Any
If you have tried all of the above steps and are still experiencing an issue, please submit a request and a representative will be glad to assist.